Employment Opportunities

POSITION: Front of House Staff (House Manager, Box Office, Bartender)

REPORTS TO: Patron Services Manager
FLSA STATUS: Part-time/Seasonal /Hourly Wage
SUMMARY: New Village Arts has an opening for Front of House Staff. This position will cross train between House Management, Box Office and Bartender. The House Manager is responsible for overseeing all public areas of the theatre, including the lobby, and the main performance space. The House Manager supervises all volunteer ushers during an event, and ensures that the experience of each patron is enjoyable and safe. The Box Office Representative is responsible for assisting patrons with the purchase of tickets in person, over the phone, or by email. The Bartender serves hard and soft drinks to patrons during preshow and intermission of performances. This is a part-time/seasonal, non-benefited position that will work 10 - 25+ hours per week generally 6 p.m. – 11 p.m. Thursday – Saturday plus matinees on weekends while shows are running. Shows run Thursday through Sunday for 4 to 5 weeks, often followed by 4 to 5 weeks of no shows. Occasional work during midweek and holiday events may be available as well. Compensation is $11/hr + tips for bartender.
· Supervise and provide basic training for volunteer ushers.
· Address all safety and appearance issues in public area of the building, including lobby, theatre house, restrooms, and exterior.
· Remain in lobby or theatre throughout the performance. Maintain post in a prominent location at intermission and following performances to manage patron inquires and incidents.
· Resolve seating problems, coordinating between patrons and box office.
· Coordinate with the Production/Stage Manager on performance days to ensure the smooth running of the event between backstage and Front of House operations.
· Assist bartender and box office representative as needed during pre-show and intermission.
· Provide excellent customer service.
· Assist patrons with purchase of tickets in person, by phone or email.
· Answer questions about theatre and productions.
· Learn and become proficient in Spektrix software.
· Assist with administrative projects as needed.
· Provide excellent customer service.
· Setting up and breaking down the bar service station.
· Selling a variety of alcoholic and non-alcoholic beverages during preshow and intermission.
· Providing excellent customer service while working in a fast-paced environment.
· Applicants must possess a high school diploma or equivalent.
· Must be of legal age to prepare and sell alcoholic beverages.
· Previous experience in theatrical or house management desired but not required.
· Ability to work with limited supervision and as a team member, and effectively supervise volunteers.
· Experience with Microsoft Office, including Excel, Word and Outlook, is a plus.
· Requires ability to work flexible and extended hours including nights, weekends and holidays.
TO APPLY: Please submit letter of interest along with résumé to: Mary Jo Canaletti, Patron Services Manager, MaryJo@newvillagearts.org. Please include ‘Front of House’ in the subject. EOE.


© New Village Arts Theatre 2019

2787 State Street | Carlsbad, CA 92008 Box Office: (760) 433-3245